OH MY FUCKING GOD IT’S BACK.
I will ALWAYS reblog this. No matter what.
I made the following post in the mobileread.com forums, but I wanted to also post it here, because everyone should be aware of the nightmare that is Kobo Customer Service:
I ordered an Onyx Aura HD on 4/20, and it took several days to get any answers out of the company about shipping, but it eventually shipped and I received it on 4/29.
I opened it, took it out of the box, performed the software update, and turned on the backlight for the first time to reveal an impressive blown pixel near the bottom of the screen. There are no problems with the backlight out, but with it on, it’s quite prominent (see attached image). Luckily it’s in an area of the screen that rarely sees text. Within 30 minutes of unboxing my new reader, I contacted customer support and had to initiate the exchange process. Since the initial report, I discovered two smaller blown pixels near the upper right corner. They are smaller and unobtrusive, but the screen is clearly defective.
They sent me a form to fill out and requested a picture of the damage, so I sent the same one you should see. I triple checked the information, and I sent the form off. Soon after, Kobo verified the damage, and agreed to send me a replacement reader. This was on 4/29.
On 5/15 (about 2.5 weeks later), after talking to them via the phone, web chat, email, and Twitter virtually every day, they finally issued me a tracking number for a replacement. They claim they were having problems with their shipper. The reality (and what I believe to be the truth) is that they wanted to burn up the rest of the 15 day return period, so I could no longer get a refund.
I track the Canadapost package, and it gets to the local office and is immediately returned to sender, because the “Recipient is not at the address.” So I immediately contact the company by both Twitter and phone, and they say they’ll look into it. Then I get a tweet from @kobohelp telling me that a rep has emailed me. I open the email address to find that they sent the package to the WRONG address despite having my address correct on the form and in my original purchase order.
I email Kobo back and paste the original form highlighting my address and all of what I wrote in BOLD text, and send it back to them. Not only did they have my address wrong, but they also had the color wrong, because the person who sent the replacement device seems to have challenges with reading, which is ironic seeing as they’re an e-book/e-reader company.
I promptly contacted MasterCard and issued a chargeback/dispute. After Kobo sat around for nearly 2.5 weeks before sending a replacement, clearly exceeding the refund period, I feel like I’ve been given the royal runaround by rude reps at every turn.
I have no plans to deal with Kobo directly in the future. If I buy another product, I’ll buy it through a third party and slap a warranty on it. I’m done with them.
Yahoo did a major Flickr overhaul yesterday, released a new layout, introduced new pricing tiers, and promised ads for free users. It also removed a lot of functionality that more serious (and analytic-minded) photographers used. So I figure it’s time to move. I think I’ll end up at 500px, because my portfolio is already over there. I think a lot of people will end up dumping Flickr.
But really, if this is what Yahoo considers an update/upgrade, I am a little nervous for Tumblr. The saving grace for Tumblr is that Yahoo has been pretty clear that it will be treated as a separate entity instead of folded into Yahoo like Flickr was.
You are foolish.
Yes, we all fear that Yahoo will let Tumblr rot like they did with Flickr, but it took a while for Flickr to stagnate. So just wait for some more details to surface before you run away.
Petition Stop Yahoo! From Buying Tumblr -
This is petition for Stop Yahoo! From Buying Tumblr. Join the movement! Sign now!
I don’t know if this will help stop Yahoo from buying Tumblr, but it couldn’t hurt to sign it.
…that moment when Sheemie and Roland meet again, and you find out that Sheemie had been blaming himself for Susan’s death for ALL THOSE YEARS. Just as Roland blamed himself.
Yahoo Wants To Buy Everyone, Tumblr Edition | TechCrunch -
If you haven’t heard Yahoo is trying to buy Tumblr. There are also rumors that Facebook is trying to buy Tumblr. If either of those scenarios happen, Tumblr gets screwed. If Yahoo buys Tumblr, I fear it will get stale and moldy like Flickr, while it’s competition (500px and G+) make it look more and more prehistoric with every update. And If Facebook buys Tumblr, I just feel like it’s going to be one big clusterfuck of privacy concerns.
I hope the brass at Tumblr have the wherewithal to wait for a better buyer, or not sell to a company that’s going to wreck Tumblr.
Almost lost blood for this pic. I made him wait until I was done to be pet. Someday I’m going to lose an eye.