Geekspertise

My Guilt Gift from Teavana

So after my conversation with Teavana’s customer service people on Twitter, they told me they were going to send me a gift, because they failed to accurately communicate what was going on with my order, and canceled part of it without notifying me. Here is my guilt gift!

It contains: 

• 1 glass mug
• 1 large gift tin
• 1 package of Maharaja Chai Oolong
• 1 package of Youthberry

So the lessons I learned are:

• Teavana’s website needs some serious improvement
• Their inventory management system is inaccurate
• Customer service can be very responsive on Twitter
• Customer service may ignore your email for weeks

I’m glad that they stepped up and took responsibility for what happened, but I don’t see myself shopping with them again.