Geekspertise

How to Make an AT&T Customer Service Rep Have a Coronary

Yesterday I made some changes to my AT&T account (wireless), and I used their Web chat feature to talk to an agent to confirm the changes. During the course of the chat, my hardware upgrade date (6/20) came up, and the agent pasted their little canned speech about how happy AT&T was that I was considering doing my upgrade through them. Translation: “So happy you’re willing to enter two more years of indentured servitude with us.” 

I just happened to mention that my current device was purchased for (almost) the full retail price from another retailer, and as of 6/20, I will be off contract with AT&T. I also mentioned that by then, Google will have released information about the upcoming Nexus 5, and if it has LTE, I would be purchasing it so avoid re-upping my contract with AT&T. 

After she wet herself, she pasted the canned schlock they have about contacting a “customer service” rep by voice, and gave me a number that I believe was the customer retention department. :)

So my advice to you is it might be worth your while to remind your carrier about the Nexus devices when you get to upgrade season with your carrier. You may be able to squeeze a deal out of them.